Respond to a Situation · #RTS1-024

Payslip Hours Error

The situation

You work part-time at a café. Your latest payslip shows only twelve hours, but you actually worked twenty, including two extra weekend shifts you covered at short notice. Your rent is due next week, and you need the missing money. Speak to your manager: explain the error politely and ask how and when it will be corrected.

Model answer

Hi, could I grab you for a quick word before the lunch rush? I checked my payslip this morning and it only shows twelve hours for last fortnight, but I actually worked twenty. I think the two Saturday shifts I covered at short notice might not have been entered into the roster system. The thing is, my rent's due next Friday, so I'm a bit anxious about it. Would you be able to check the records and let me know whether the difference can go through in this week's pay? Thanks heaps.
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