Respond to a Situation · #RTS1-026
Certificate Before Deadline
The situation
You saw a doctor at the campus clinic three days ago with a bad flu and were told a medical certificate would be emailed to you. It has not arrived, and your university requires it by tomorrow to approve a deferred exam. Speak to the clinic receptionist: explain the problem and ask for the certificate to be sent today.
Model answer
Hi there, I'm hoping you can help me. I had an appointment here on Monday morning for the flu, and the doctor said a medical certificate would be emailed to me that afternoon. I've checked my inbox and junk folder, but nothing has come through. The problem is that the university needs the certificate by tomorrow, otherwise my deferred exam application will be rejected. Could you please check whether it was sent to the right address, and email it to me today or print a copy I can collect this afternoon? Thanks.