Missed Bin Collection

Your household's recycling bin has not been emptied for two consecutive collection days, although your neighbours' bins were collected. The bin is now overflowing, and cardboard is blowing into the street. You placed the bin out on time on both occasions. Speak to the council customer service officer: explain what has happened and ask for an extra collection.

Good morning, I'm calling about a missed recycling collection at my address. Our yellow-lid bin wasn't emptied last Wednesday, and it was skipped again this week, even though all the other bins in the street were collected. I put it out the night before both times, and it wasn't blocked by anything. It's completely full now, and cardboard keeps blowing onto the footpath. Could you please log this as a missed service and arrange an extra pick-up this week? And could you let me know roughly when the truck will come? Thanks very much.