Expired Concession Card

You were fined on the train because the concession on your travel card had expired, although you are still a full-time student. You renewed your student ID last month but did not realise the travel concession needed separate renewal. Speak to the station customer service officer: explain what happened and ask whether the fine can be reviewed.

Hi, I'm hoping you can help me with a fine I received on the train earlier. The inspector said my concession had expired, which I honestly didn't know. I'm still a full-time student, I renewed my student card last month, but I didn't realise the travel concession had to be updated separately. I've always paid my fares and I wasn't trying to avoid anything. Could you tell me how to update the concession today, and whether there's a way to have the fine reviewed or waived given the circumstances? Thanks.