Lost Library Hold

You reserved a textbook through the library for an assignment due next week. When you arrive to collect it, the desk staff say the hold expired yesterday and the book has been lent to someone else. You never received the collection email. Speak to the librarian: explain what happened and ask what options you have to get the book.

Hi, excuse me. I reserved a copy of the statistics textbook last week, but I've just been told the hold expired yesterday and it's gone out to another borrower. I honestly never got the collection email, so I had no idea it was waiting. The problem is I need it for an assignment due next Thursday. Could you check whether another copy is available, or perhaps place a priority recall on it? If not, is there a short-loan or digital version I could use? Thanks so much for your help.