Respond to a Situation · #RTS1-065

Missing Test Results

The situation

You had blood tests at a clinic eight days ago and were told the results would be ready in three. You have called twice, but the doctor has not reviewed them yet. You fly overseas on Friday and need to know whether to start medication. Speak to the receptionist: explain the urgency and ask what can be done.

Model answer

Hi there, I'm calling about my blood test results. I had the tests done eight days ago and was told they'd be ready in three, but when I rang earlier this week, they still hadn't been reviewed. I don't mean to be pushy, but I'm flying overseas on Friday, and I need to know whether I should start the medication before I go. Could you flag it as urgent with the doctor, or perhaps book me a quick phone consultation tomorrow? I'd be very grateful. Thank you for your help.
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