Respond to a Situation · #RTS1-066

Flooded Bus Stop

The situation

You catch the bus from a stop near your house where a blocked stormwater drain has caused water to pool across the footpath every time it rains. Yesterday you had to wade through it to board, and an elderly passenger nearly slipped. Speak to a council customer service officer: describe the hazard and ask for it to be cleared.

Model answer

Good afternoon, I'd like to report a drainage problem at a bus stop in my street. There's a stormwater drain beside the shelter that seems to be blocked, so whenever it rains, water pools across the footpath. Yesterday I had to wade through it just to get on the bus, and an elderly passenger nearly slipped. I'm worried someone will get hurt. Could you please log this as a priority and send a crew to clear the drain? I'm happy to give you the exact location and a photo. Thanks very much.
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