Faulty Reader Fine

You were fined on a tram last week for travelling without a valid fare. You tried to tap your travel card on the reader, but it was displaying an error and did not respond. Other passengers had the same problem. Speak to a transport authority officer: explain the circumstances and ask for the fine to be reviewed.

Hello, I'm calling about a fine I received on a tram last week, and I'd like to ask for it to be reviewed. When I boarded, I tried to tap my travel card several times, but the reader was showing an error message and wouldn't respond. A few other passengers were having the same trouble. Would it be possible to check the reader's fault record for that tram and withdraw the fine? I can send my card history if that helps. Thank you.