Respond to a Situation · #RTS1-072

Oven Still Broken

The situation

You reported a broken oven to your landlord two weeks ago, but no repairer has come. You have been relying on takeaway meals, which is costing you money. Speak to your landlord on the phone: remind them politely of the report, explain the impact, and ask for a repair date this week and a small rent reduction for the inconvenience.

Model answer

Hello, it's your tenant from the unit on the second floor. I'm calling about the oven I reported two weeks ago. I haven't heard from a repairer yet, and the oven still isn't working at all. Without it, I've been buying takeaway most nights, which is getting expensive on a student income. Could you please arrange for someone to come this week? And given it's been quite a while, would you consider a small reduction on next month's rent to cover the extra costs? Thanks, I appreciate you sorting this.
Practise with AI scoringRespond to a Situation: how it is marked