Respond to a Situation · #RTS1-074
Cancelled Appointment Rebooking
The situation
You booked a doctor's appointment three weeks ago for a persistent cough. This morning, the clinic sent a text saying the appointment was cancelled without offering a new time, and you need a form signed before Friday. Speak to the clinic receptionist: explain the situation and ask for the earliest available appointment with any doctor.
Model answer
Hi there. I had an appointment booked for this afternoon with my usual doctor, which I made about three weeks ago for a cough that just won't go away. This morning I received a text saying it had been cancelled, but it didn't give me a new time. I understand these things happen, but I also need a medical form signed before Friday for my university. Could you check whether any doctor has an opening in the next couple of days? I'm flexible with times and happy to see whoever is available. Thank you.