Respond to a Situation · #RTS1-075

Early Roadworks Noise

The situation

You live in a rented house where roadworks have started at six every morning for the past week, including Saturday. The noise is disturbing your sleep in the week before your exams. Speak to the council customer service officer: describe the problem, ask what the permitted start times are, and request that the contractor be reminded to follow them.

Model answer

Good morning. I'd like to raise a concern about the roadworks on my street. For the past week, the crew has been starting at six o'clock, with jackhammers and reversing trucks, and they even began at six on Saturday. I'm a student with exams starting next week, and the early noise is really affecting my sleep and concentration. Could you tell me what hours contractors are actually permitted to work? And if they are starting too early, could someone from council please remind them to stick to the approved times? Thanks very much.
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