After-Hours Access Fails

You are a postgraduate student who often studies late. Your student card is supposed to open the library's after-hours entrance, but tonight it has failed three times and you have an assignment due tomorrow. Speak to the security officer at the front desk: explain the problem and ask whether you can be let in or have your card reactivated.

Good evening, sorry to bother you. I'm a postgraduate student and I usually study here after hours. My student card normally opens the side entrance, but tonight it's been rejected three times, and I've got an assignment due tomorrow morning. I've checked, and my enrolment is current. Would it be possible for you to let me in tonight, or could you check whether my card needs reactivating? I'm happy to show my ID and sign in if that helps. Thanks very much for your help.