Respond to a Situation · #RTS1-089

Computer Lab Closure

The situation

You are a design student who relies on the library's specialist computer lab because the editing software is not available on your laptop. A notice says the lab will close for two weeks of maintenance, starting three days before your major project is due. Speak to the librarian: explain your situation and ask what alternative access can be arranged.

Model answer

Hi, excuse me, could I ask for some help? I'm a design student, and I use the specialist computer lab most days because the editing software I need isn't available on my laptop. I've just seen the notice that the lab is closing for maintenance, and unfortunately it starts three days before my major project is due. Would it be possible to get access to another computer with the same software, perhaps in a different building or after hours? Even a few hours a day would really help. Thanks so much for your time.
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