Respond to a Situation · #RTS1-093

Urgent Balance Letter

The situation

Your visa renewal application requires an official bank letter confirming your account balance and the date the account was opened. Submissions close tomorrow at five o'clock. You tried to download the letter from the banking app, but it only shows a basic statement. Speak to the bank officer: explain the urgency and request the letter today.

Model answer

Good morning, I'm hoping you can help me with something urgent. I'm renewing my student visa, and the application needs an official letter from the bank confirming my current balance and the date I opened the account. Submissions close tomorrow at five, so I'm cutting it quite fine. I tried to get the letter through the app, but it only produces a basic statement. Would it be possible to have the letter printed and stamped today, or emailed to me as a signed PDF this afternoon? Thanks so much.
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