Respond to a Situation · #RTS1-094
Hard Rubbish Pickup
The situation
You are moving out of your rented house at the end of the month and have an old mattress, a broken desk and two chairs to get rid of. The council's next hard rubbish collection in your street is not until after your lease ends. Speak to the council officer: explain your situation and ask about an earlier collection.
Model answer
Hi there, I'm calling about hard rubbish collection. I'm moving out of my rental at the end of the month, and I've got an old mattress, a broken desk and a couple of chairs. I checked the website, and the next collection for my street isn't until two weeks after my lease ends. Is there any way to book an earlier pickup, or could I drop the items at the council depot myself? If there's a small fee, that's fine. Thanks for your help.