Unfair Tram Fine

You tapped your travel card when you boarded a tram, but the reader showed an error and you could not try again before an inspector checked tickets. You have now received a fine letter, even though your monthly pass was valid. Speak to the transport customer service officer: explain what happened and ask for the fine to be cancelled.

Hello, thanks for taking my call. I'm ringing about a fine I received for travelling without a valid ticket on the number twelve tram last Tuesday. I actually have a monthly pass, and I tapped on when I boarded, but the reader showed an error message. Before I could reach another reader, an inspector checked my card. I can send a screenshot of my pass and the payment history if that helps. Could you please review the fine and have it withdrawn? I'd really appreciate it. Thank you.