Respond to a Situation · #RTS1-100
Beeping Smoke Alarm
The situation
You rent a flat. For three nights, the smoke alarm has beeped every minute because its battery is low, and it is keeping you awake before an exam. The alarm is fixed high on the ceiling and you cannot reach it safely. Speak to your landlord: explain the problem and ask for it to be fixed quickly.
Model answer
Hello, this is your tenant from the ground-floor flat, sorry to bother you in the evening. I'm calling because the smoke alarm has been beeping every minute for the past three nights. I think the battery is low. It's mounted high on the ceiling, and I don't have a ladder, so I can't change it safely. I've got an exam on Thursday, and I'm really struggling to sleep. Could you please send someone to replace the battery tomorrow, or let me know if I may arrange it and deduct the cost? Thank you.