Reading & Writing: Fill in the Blanks · Part 2: Reading
Promoting good customer service
92 students marked "I sat this"Added 9 May 2020Question #120139
Choose the word for each blank.
Promoting good customer service must start at the top. If management doesn’t realize how important this 1 of their business is, they will be at an instant 2 in their industry Good customer response 3 to loyal customers, which are the cornerstone of any successful business. No matter how money you invest in your 4, if you don't much have the fundamental elements of your business right, it's 5 money
Options for each gap (alphabetical)
- 1 aspect · compact · prospect · respect
- 2 disadvantage · disagreement · shortage · weakness
- 3 equates · refer · same · similar
- 4 career · condition · marketing · situation
- 5 need · required · useful · wasted
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Reading & Writing: Fill in the Blanks format (Pearson)
Pearson's name: Fill in the Blanks (Dropdown)
| Prompt | Text up to 200 words |
|---|---|
| Time to answer | Not set per question (Part 2 lasts 23–30 minutes) |
| Skills assessed | Reading, Writing |
How it is scored
- Partial credit applies: a partly correct response still scores.
Source: Pearson, PTE Academic & UKVI test format, Part 2: Reading, checked 9 October 2026.