Late Clinic Arrival

You booked an appointment at a medical clinic near campus but arrived twenty minutes late because your train was cancelled. The receptionist says the doctor cannot see you now and that a late-cancellation fee applies. You need a prescription renewed before the weekend. Speak to the receptionist: explain politely, ask to waive the fee and request the earliest available appointment.

I'm so sorry I'm late, and I completely understand the doctor can't fit me in now. The thing is, my train was cancelled without warning this morning, and the replacement bus took ages. I left home with plenty of time, so this really was outside my control. Given that, would you be able to waive the late fee just this once? Also, I need my asthma prescription renewed before the weekend, so could you please check whether there's anything free tomorrow, even first thing or at the end of the day? I'd be really grateful.