Unexpected Account Fees

You opened a student bank account that was advertised as having no monthly fees. Checking your statement, you notice you have been charged a monthly fee for the last three months. You are on a tight budget. Speak to a staff member at the bank branch: explain the issue and ask for the fees to be refunded.

Hi there, I'm hoping you can help me with something on my account. When I opened my student account in February, I was told there were no monthly fees as long as I was enrolled full-time. But looking at my statement, I've been charged a five-dollar account-keeping fee in each of the last three months. I'm still a full-time student, and I can show you my enrolment letter if that helps. Could you please look into why the fee was applied, and refund those three charges? Thanks a lot.