Respond to a Situation · #RTS1-015
Wrong Referral Letter
The situation
You visited a medical clinic last week and were given a referral letter to see a specialist. When you called to book the appointment, you discovered the letter names the wrong type of specialist, and your appointment is in five days. Speak to the clinic receptionist: explain the error, and ask for a corrected letter to be sent urgently.
Model answer
Hi there, I hope you can help me. I saw one of your doctors last Tuesday and was given a referral to see a specialist. When I rang to book, the specialist's office pointed out that the letter is addressed to the wrong type of specialist. My appointment is in five days, and I'd prefer not to lose that spot. Would it be possible for the doctor to issue a corrected referral and email it to me today or tomorrow? I'm happy to come in and collect it if that's easier. Thank you.