Respond to a Situation · #RTS1-016
Card Blocked Suddenly
The situation
You bought a laptop for your studies yesterday, and since then your debit card has been declined everywhere. You think the bank has blocked it as a suspicious transaction, and your rent is due tomorrow. Speak to a bank staff member: explain what happened, confirm the purchase was yours, and ask for the card to be unblocked today.
Model answer
Good morning, I'm hoping you can help me with my debit card. Yesterday I bought a laptop for university, and since then the card has been declined every time I've tried to use it. I'm guessing the purchase was flagged as suspicious, which I understand, but I can confirm it was me. The problem is my rent comes out tomorrow, and I also need to buy groceries. Could you check the account and unblock the card today? I have my ID and the receipt with me if you need to verify anything. Thank you.