Respond to a Situation · #RTS1-034

Public Holiday Roster

The situation

You work part-time at a café. The new roster has you working a full shift on a public holiday next week, but you have already booked a trip home to see family and told your manager months ago. Speak to your manager: apologise for any inconvenience, explain the situation and offer a solution to cover the shift.

Model answer

Hi, could I grab you for a minute about next week's roster? I noticed I'm down for the full shift on the public holiday Monday. I'm really sorry if this causes a headache, but I actually booked flights to visit my family that weekend and I mentioned it back in July when the dates were confirmed. I know public holidays are hard to staff, so I've already spoken to a colleague who's happy to swap and take my shift, and I can cover their Saturday instead. Would that work for you? Thanks for being flexible.
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