Respond to a Situation · #RTS1-036

Repeat Prescription Gap

The situation

You take daily medication and have one tablet left, but your usual doctor is on leave until next month and the clinic has no appointments this week. Speak to the clinic receptionist: explain the urgency politely and ask whether another doctor could issue a repeat prescription or whether a telehealth consultation is possible.

Model answer

Hi there. I'm a regular patient here and I usually see the doctor for my blood pressure medication. I've just realised I only have one tablet left, and I understand she's on leave until next month. I tried to book online but there's nothing available this week. Because I really shouldn't miss a dose, I was wondering whether one of the other doctors could issue a repeat prescription from my file, or whether a short telehealth appointment might be possible? I can come in whenever suits. Thank you, I'd really appreciate any help.
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