Delayed Overseas Transfer

You sent money overseas to your parents through your bank eight days ago, but it has still not arrived, and the app shows the transfer as completed. Your parents need the funds for a medical bill. Speak to a bank staff member: explain the situation calmly, ask them to trace the payment and request an estimated timeframe.

Hello, I'm hoping you can help me with an international transfer. I sent money to my parents overseas eight days ago, and the app has shown it as completed since the day after. The problem is it still hasn't reached their account, and they need it to pay a medical bill this week. I've got the reference number here. Could you please trace where the payment is and let me know how long it should take to arrive? If something has gone wrong, I'd also like to know what my options are. Thank you.