Your student ID card is damaged, and you can no…
Respond to the situation.
Your student ID card is damaged, and you can no longer use it to enter the campus building. You need to ask the campus administrator for help and request a replacement card. What would you say?
How to answer: structure and key points
How to answer
- Decide who you are speaking to, and choose a tone to match (friendly for friends, polite and more formal for staff or a teacher).
- Greet them and say why you are speaking.
- Cover each part of the situation in turn: the problem, what you need, and a suggestion.
- Close politely, for example with thanks or by agreeing a next step.
- Speak as you would in real life; there is no single correct answer.
Points to cover here
You are speaking to: The campus administrator. Tone: polite and clear.
- Introduce yourself and explain that your student card is damaged.
- Say it no longer works at the building entrance.
- Ask how to get a new card and whether there is a fee.
- Ask about temporary access until the replacement is ready, and thank them.
These are key points and a structure written by RealPTE, not a script to memorise: say or write it in your own words.
RealPTE numbers
From RealPTE practice records and students’ “I sat this” reports, counted weekly (last count 2026-10-21). Reports are what students tell us; predictions are not guaranteed.
Questions about this question
How do I answer PTE Respond to a Situation #RTS7-004?
Decide who you are speaking to, and choose a tone to match (friendly for friends, polite and more formal for staff or a teacher). Greet them and say why you are speaking. The key points above cover 4 ideas from this question.
How do I get full marks on this Respond to a Situation question?
Answer every part of the situation in a tone that suits the listener, and speak naturally for the time you have.
Can I practise #RTS7-004 with scoring?
Yes. The practice button on this page opens question #RTS7-004 in the RealPTE practice screen, where your answer is scored when you finish.
Opens question #RTS7-004 in the RealPTE practice screen.
Respond to a Situation format (Pearson)
| Prompt | A situation you hear and read, up to 60 words |
|---|---|
| Preparation | 10 seconds |
| Time to answer | 40 seconds |
| Skills assessed | Speaking |
| Scored on | Content; Pronunciation; Oral fluency |
How it is scored
- Partial credit applies: a partly correct response still scores.
- Traits are scored by AI; a human expert also reviews Content before the score is final.
- You can take notes while you listen.
- The recording plays only once.
- You can record your response only once.
Source: Pearson, PTE Academic & UKVI test format, Part 1: Speaking & Writing, checked 9 October 2026. New task dates: PTE Academic updates 2025.