Reading & Writing: Fill in the Blanks · Part 2: Reading

Good customer service

188 students marked "I sat this"Added 19 May 2020Question #120107

Choose the word for each blank.

Good customer service relates to the service you and your employees provide before, during and after a purchase. For example, it’s how you 1 with your customers. Improving your customer service skills can lead to great customer satisfaction and a more enjoyable experience for them. No matter the size of your business good customer service needs to be at the heart of your business model if you wish to be successful. It is important to provide good customer service; to all types of customers, including 2, new and existing customers. Although it can take extra resources, time and money, good customer service leads to customer satisfaction which can generate positive 3 for your business, keep your customers happy and encourage them to purchase form your business again. Good customer service can help your business grow and prosper.

Options for each gap (alphabetical)

  • 1 engage · interact · interacted · talk
  • 2 future · loyalty · old · potential
  • 3 feedback · ideas · suggestions · word-of-mouth
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Reading & Writing: Fill in the Blanks format (Pearson)

Pearson's name: Fill in the Blanks (Dropdown)

PromptText up to 200 words
Time to answerNot set per question (Part 2 lasts 23–30 minutes)
Skills assessedReading, Writing

How it is scored

  • Partial credit applies: a partly correct response still scores.

Source: Pearson, PTE Academic & UKVI test format, Part 2: Reading, checked 9 October 2026.